Information We Collect

At crenavolithi, we collect information that helps us provide better business negotiation education services. This includes personal details you provide when creating an account, participating in our programs, or contacting us for support.

• Personal identification information including name, email address, phone number, and postal address when you register for our learning programs
• Professional information such as job title, company name, and industry sector to customize your learning experience
• Learning progress data including course completion rates, assessment scores, and engagement metrics
• Communication records when you interact with our support team or participate in forums

How We Use Your Information

We use collected information to enhance your learning experience and provide personalized business negotiation training. Our team analyzes learning patterns to improve course content and delivery methods.

Your Rights Under Malaysian Law

In compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data. We respect these rights and provide clear procedures for exercising them.

Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols are regularly updated to address emerging threats.

• Encryption of sensitive data during transmission and storage using industry-standard protocols
• Regular security audits conducted by independent third-party security firms
• Access controls limiting staff access to personal data on a need-to-know basis
• Secure backup systems with regular testing of data recovery procedures
• Employee training on data protection best practices and privacy regulations

Third-Party Services and Data Sharing

We work with carefully selected third-party service providers to deliver our educational services effectively. These partnerships are governed by strict data protection agreements that ensure your information remains secure.

We may share limited personal information with trusted partners only when necessary for service delivery, such as payment processing, email delivery, or learning management system functionality. All third parties are contractually bound to protect your data and use it only for specified purposes.

We never share your personal information for marketing purposes with external companies, and we don't participate in data brokerage activities. Your information stays within our controlled network of essential service providers.

International Data Transfers

Some of our service providers may be located outside Malaysia. When we transfer personal data internationally, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

We maintain a register of all international data transfers and regularly review the privacy laws and practices of destination countries to ensure continued protection of your personal information.

Cookie Policy and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. We use both essential cookies required for website functionality and optional cookies for analytics and personalization.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will remain accessible. We provide clear information about our cookie usage and obtain consent where required by law.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by Malaysian law. Different types of data have different retention periods based on their purpose and legal requirements.

When data is no longer needed, we securely delete or anonymize it according to established procedures. You can request early deletion of your personal data, subject to any legal obligations we may have to retain certain information.

Privacy Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or applicable laws. We'll notify you of significant changes through email or prominent website notices before they take effect.

Minor updates that don't materially affect your rights may be posted without prior notice. We encourage you to review this policy regularly to stay informed about how we protect your information.

This policy was last updated in January 2025 and is effective immediately for all users of crenavolithi services.